Nannies and Kids , FAQ
What types of childcare services do you offer?
We offer full-time nanny placements, part-time care, and professional event childcare tailored to meet each family’s needs.
How do you screen your nannies?
All caregivers undergo a multi-step vetting process including background checks, interviews, reference checks, and credential verification.
Are your nannies CPR and First Aid certified?
Yes. Every caregiver is certified in CPR and First Aid to ensure your child's safety.
Can I schedule last-minute childcare services?
We accommodate urgent requests based on nanny availability. We recommend contacting us as early as possible for the best results.
How are nannies matched with families?
We match based on your child’s age, your schedule, preferred experience level, and any specific needs your family may have
Do you offer care for children with special needs?
Yes, we have nannies experienced in working with children with a variety of developmental and physical needs.
Can I meet the nanny before the first booking?
Absolutely. We can arrange a meet-and-greet either in person or via video call to ensure you feel comfortable and confident.
Do your nannies do housework or tutoring?
Some of our caregivers offer light housekeeping, meal prep, or homework help. Let us know your preferences during the booking process.
Is there a minimum number of hours for a booking?
Yes. Our minimum booking is typically 3 hours, though this may vary depending on the caregiver or the type of care.
What’s your cancellation policy?
Cancellations with less than 24-hour notice may incur a fee. Full details are available in our service agreement or terms of service.
Are your services insured?
Yes. We carry liability insurance for added peace of mind for all parties involved.
Do you provide overnight care or travel nannies?
Yes, overnight and travel care can be arranged. Please contact us directly for availability and rates.
Can I request the same nanny every time?
Of course! Many families form long-term relationships with their favorite caregivers. Regular bookings can be coordinated based on availability.
Do you provide services for weddings or special events?
Yes! We offer professional event childcare for weddings, conferences, and private parties.
How do I pay for services?
Payment can be made securely online via credit card or bank transfer. Subscription plans are also available for regular users.
Can I get a receipt or invoice for tax or subsidy purposes?
Yes, we provide detailed invoices and payment records upon request.
Are your caregivers vaccinated?
We follow public health recommendations and can provide nannies who are fully vaccinated upon request.
What ages do you care for?
We care for children from newborns to teens. Specific nannies may specialize in particular age groups.
Do you offer trial sessions or short-term care?
Yes. We can arrange short-term or one-time sessions so you can try our services without a long-term commitment.
How far in advance should I book?
For the best chance of securing your preferred caregiver, we recommend booking at least 3–7 days in advance, especially for weekends or holidays.