Effective Date: January 07, 2024
At Nannies and Kids, we are committed to protecting the privacy and confidentiality of the personal information we collect from our clients and nannies. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection Act (PIPA) of British Columbia.
1. Information We Collect
We may collect the following personal information from clients and nannies:
- For Clients:
- Full name, address, and contact details (phone, email).
- Family details and specific childcare needs.
- Billing and payment information.
- For Nannies:
- Full name, address, and contact details (phone, email).
- Resume, references, employment history, and childcare qualifications.
- First Aid/CPR certification and criminal record check.
- Picture identification.
2. How We Use Your Information
The personal information we collect is used to:
- Match families with suitable nanny candidates.
- Verify the qualifications and credentials of nannies.
- Facilitate communication between clients and nannies.
- Provide customer service and respond to inquiries.
- Maintain accurate business records for compliance and legal purposes.
3. Disclosure of Information
We do not sell or rent personal information to third parties. Personal information may be shared only under the following circumstances:
- With Consent: Information may be shared with potential matches (clients or nannies) to facilitate the placement process.
- Legal Obligations: When required by law or to comply with legal processes.
- Service Providers: With trusted third-party service providers (e.g., background check agencies) who assist in our operations, under strict confidentiality agreements.
4. Security Measures
We take appropriate measures to safeguard your personal information from unauthorized access, use, or disclosure. These measures include secure storage systems, password-protected databases, and restricted access to sensitive information.
5. Retention of Information
Personal information will be retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Afterward, personal data will be securely destroyed or anonymized.
6. Your Rights
As a resident of British Columbia, you have the right to:
- Access and review your personal information.
- Request corrections to inaccuracies in your information.
- Withdraw your consent to the use of your information, subject to legal or contractual obligations.
To exercise these rights, please contact us using the details below.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the effective date of the revision.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Nannies and Kids
Phone: 604-649-9473
Email: [email protected]
By using our services, you agree to the terms of this Privacy Policy. Thank you for trusting Nannies and Kids with your childcare needs.